FAQ
FREQUENTLY ASKED QUESTIONS
Little Moss & Co
Orders
How can an order be placed?
Select desired items, add them to the cart, and complete checkout. An order confirmation email is sent once payment has been successfully processed.
Can an order be changed after it has been placed?
Once an order is placed, it is processed promptly to ensure timely delivery. For this reason, changes to orders are not possible after checkout.
Shipping & Delivery
How long does delivery take?
Estimated delivery times after dispatch are:
-
Small & medium items (clothing, toys, feeding, accessories):
2–4 business days -
Large items (slides & playroom equipment):
3–7 business days
Delivery times are estimates and may vary depending on location and carrier.
Where do orders ship from?
Orders are shipped directly from trusted partner suppliers located within or serving the European Union. This approach allows access to carefully selected products without unnecessary storage or waste.
Is shipping available within the EU?
Yes. Shipping is available to European Union countries. Available destinations are visible at checkout.
Will tracking information be provided?
Tracking details are provided once available and sent by email. Tracking updates may take 24–72 hours to appear after dispatch.
Products & Safety
Are products suitable for babies and toddlers?
Yes. All products are selected with baby and toddler safety in mind and include age-appropriate recommendations. Adult supervision is required at all times, especially for playroom and movement-based items.
What materials are used in the products?
Materials vary by product and may include natural wood, silicone, organic cotton, and other child-safe materials. Detailed material information is listed on each product page.
Are slides suitable for indoor use?
Indoor slides and playroom items are designed for home use on stable, flat surfaces. Each product page includes recommended age ranges and weight limits.
Returns & Refunds
What is the return policy?
In accordance with EU consumer regulations, returns are accepted within 14 days of delivery for unused items in their original condition. Certain items, such as hygiene-related products and large playroom equipment, are subject to specific conditions.
Full details are available in the Refund & Returns Policy.
What if an item arrives damaged or incorrect?
If an item arrives damaged or incorrect, please contact support within 48 hours of delivery and include clear photos of the issue. After verification, a replacement or refund will be arranged.
Payments
Which payment methods are accepted?
Secure payments are processed through Shopify Payments, PayPal, and supported card providers.
Are prices shown with tax included?
Prices are displayed in EUR (€). Applicable taxes are calculated automatically at checkout according to EU regulations and the delivery country.
Contact & Support
How can customer support be contacted?
Support is available via email at:
📧 little.moss@outlook.com
Messages are answered within 24–48 business hours, Monday to Friday.
Are collaborations or wholesale inquiries accepted?
For collaborations, press, or wholesale inquiries, please contact:
📧 little.moss@outlook.com
General
Why is the collection curated rather than extensive?
The collection is intentionally curated to simplify choice, ensure consistent quality, and maintain a calm, cohesive aesthetic across all products.
Will new products be introduced?
Yes. New products may be added gradually based on quality, functionality, and relevance.
🌿 Final Note
If a question is not covered here, customer support is always happy to assist.