FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply browse our collections, add your favourite items to your cart, and proceed to checkout. It’s that easy!

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make any changes. We’ll do our best to help.

Shipping

Where do you ship to?
We ship to selected countries across Europe. Please check at checkout whether delivery is available to your location.

How long does delivery take?
Most orders are delivered within 3–5 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order size.

Returns & Refunds

Do you accept returns?
Yes! You have a 30-day window from the delivery date to initiate a return.

How do I start a return?
Simply contact us via our Contact page with your order number and reason for return, and we’ll guide you through the process.

When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

Products

Are your products safe for children?
Absolutely. We carefully select every product in our range with safety and quality in mind. All items meet European safety standards.

Are your products sustainable?
Yes - sustainability is at the heart of Little Moss & Co. We prioritise natural materials, ethical production, and products built to last.

I’m looking for a gift - can you help?
Of course! Our entire collection makes for wonderful gifts. Browse by category to find something perfect for every little one.

Contact

How can I get in touch?
You can reach us via our Contact page. We’ll get back to you as soon as we can.